Ph) (770) 928-9922
Real Reviews by Real People
With Real Results
5 star rating229 Reviews
Pinnacle Window & Siding Company believes your home renovation should be a positive experience -- enjoyable and free from worry and stress. You can have full confidence that your replacement project will meet your expectations. We help you to put it all together -- from ideas to design, from products to plans, from beginning to end. Pinnacle Window & Siding has over 32 years of experience and knowledge to help turn your ideas into great results. We listen, make suggestions, and look.. for the best way of achieving your goal.
No need to be concerned about low-ball costing, inferior work or escalating prices once the job begins. Our experience assures you that we know what it takes to do something right and how much it costs, and we will tell you upfront. Trust alone is not enough; Pinnacle Window & Siding puts it in writing. Our work order covers your project in detail -- what, how, when and how much.
Pinnacle Window & Siding is in business for the long term. We work hard to earn your trust and to make every installation a great experience. Give us a call today and let us show you why we are the Georgia industry leader in quality, value, and customer service!
JETMOM
Reviews: 2
Excellent. The sales rep came out promptly after I called and answered all my questions, the owner came out to do the measurements and I was kept informed all along the way about the order and scheduling. The original windows were about 25 years old, difficult to remove and there was decayed wood in many of the frames which was all replaced (even on frames on windows that were retained (garage and picture window)). The job was not easy and took longer than expected - the crew was excellent, patient and took care of every detail. You could tell that they care about the quality of the work and would not leave until they were satisfied. The new front door (and storm door) are very nice and I have already received compliments. We can tell the difference in the house already! The owner called twice (once during and again after the job was done) and this customer service is great!
19 windows and front entryway replaced.
eresidentc
Reviews: 4
We interviewed four companies to replace all the windows in our home and selected Pinnacle because of the product (Soft-Lite Elements), price (neither highest or lowest), but most importantly - installation process. Dennis (sales) walked us through window options and explained how Pinnacle works. He answered our follow up questions after the initial sales call. Nancy kept us informed about the manufacturing schedule and coordinated the installation date. The installation crew was fantastic: Steve, Robert, Jason, and Kevin. The job was completed in one day and when they started the wind chill was 19 degrees. They repaired some unexpected wood rot on three windows; measured and installed metal cladding around all the windows, sealed everything to prevent water penetration, and left a clean job site. A meticulous, efficient, and professional installation. We are very pleased.
kdchampion
Reviews: 1
I purchased 30 windows from Pinnacle and they were installed a little less than a month ago. I went with the Okna Insul-tec windows as they're a great high end vinyl option. I was extremely pleased with the installation performed by Steve and Robert. They finished install in 1 day and cleaned up all debris and even went through and cleaned up the windows and rehung blinds. I have another 15 windows or so to replace and will use Pinnacle again and I will also consider them when replacing my siding in the next few years.
Troopie
Reviews: 1
Everyone who handled our French door replacement with a beautiful sliding door is to be commended for being so professional and respectful of our needs. I would recommend Pinnacle to everyone as their price and superior quality of our new door could not be beat by any of their competitors. Mr. & Mrs. R. H.
smandel
Reviews: 3
I had the best experience working with Pinnacle Windows. It started out with Lee coming out and showing me different windows and explaining the various features. He was so laid back and knowledgeable and took time to get my questions answered and was not at all high pressured like the other people I had met with prior. I am a QA Analyst and ask a lot of detailed questions but Lee was very patient and it was very apparent that he stands by his products and wants his customers to be happy with their selection. Steve installed our windows and did an amazing job. He is very meticulous and it showed. His diligence and the amount of time he spent on the install indicated his professionalism. I was not sure whether or not I wanted to get the windows capped with aluminum cladding so Steve built one out for me so I could see what it would look like. I opted to go with the cladding and I'm glad that I did. Also, Steve left my place neater than when he arrived. It was a great experience working with Pinnacle and I'm very happy with the windows and the install. I feel that the quality of the windows are superior to many others I saw after doing significant research on window forums, and the overall value is better than the other companies I had met with. Not to mention working with such a top-notch group of people who really value their products and customers. It was truly a pleasure working with Pinnacle and have peace of mind knowing they will be there should the need arise.
Replaced all windows in the house and capped the brick molds with aluminum cladding.
theard
Reviews: 3
Dennis and Robert made the process very easy. We saw Pinnacle on Kudzu.com and noticed all the great reviews. Dennis came out to our house and was very easy going. No real pressure. He was very responsive on e-mail and answered all our questions and was very patient. He gave us a list of homes that they had replaced windows on for us to do a drive by to see how we like the windows. We replaced 38 windows in our house. My old windows were over 20 years old and needed replacing. The crew that came to the house were very friendly and works very hard to install all the windows over a two day period. Cleaned up after themselves and reinstalled all the blinds. Our Element windows look great. Thank you to Dennis, Robert and the team.
bobb30004
Reviews: 2
We had Pinnacle replace our front and back doors. The whole process was simple. We called to make an appointment with Dennis to come out and show us his products. His sales approach was very easy going with no upsale or you need to sign today to get a special price. Dennis took the initial measurements and we received a quote the next day via email. It was nice that the estimate included picture of the front and back views of both doors. We reviewed the contact and we signed after a couple of days. After I signed the owner Lee came out and took the final measurement for the door order. I was impressed that both doors were being made to order. The back door was a special order because of the size. The doors arrived at their location and I was called to setup installation. The installation team showed up on that date and on time. They were very professional and kept the work area extremely clean. The final product surpassed my expectations and will come back to them when I am ready to replace my windows.
Pinnacle Window and Siding can in and replaced my builder grade front and back doors. Pinnacle was able to find a door design to match my old door so I would not have an issue with my HOA. The back door was the biggest transformation from a 8 foot sliding glass door with a doggie door insert to a 8 foot french door with a factory installed doggie door. The installation group is the best. I can't speak highly enough about this. I will always go back to Pinnacle.
szwatzman
Reviews: 2
We selected Pinnacle for our new windows based on the recommendation of a co-worker who used them within the past year. We also had four other recommendations from our neighbors who had replaced their windows within the past year. Pinnacle did not disappoint from the sales process (no BS) through the installation process (courteous & professional). They were the only company that said they could replace the rectangular fixed and half round windows above our master bath tub when other companies said that they could not do anything with it or just replace the rectangular window. Pinnacle was a pleasure to deal with and I would not hesitate to recommend them.
We replaced all 31 windows in our house with the Soft-Lite Elements windows. The installation took two full days plus an extra day (3 hours) to replace the windows above the master bath tub. It was a difficult job due to the slant of the roof, but Pinnacle got it done. The new windows are amazing. We get full sun in the front of our house from late morning to sunset and the new windows "filter out" the heat build up (solar heat gain). It is particularly noticeable with our two large bay windows.
andrewfu
Reviews: 2
This window job was for replacing single pain aluminum sliders on a 60's mid-century modern ranch. I had originally gotten a quote from the only other Soft-Lite dealer in GA. When he started getting to the hard sale and I asked about a $500 discount they were promoting, he says to me "I could discount $5,000 but it doesn't matter if you're not buying." That is when I found Pinnacle on the Soft-Lite web site. I e-mailed Pinnacle with my rough measurements and the owner came back with an estimate. It is rare to find a business that is wiling to give you numbers like that, but on top of it, the quote was HALF the other guys. Needless to say I, had them come over and seal the deal. It did take a number of weeks to get the windows fabricated. The installers had to cancel the original date due to rain, but they brought out double the crew when they came next time and knocked it out all in less than a day. Crew was friendly and efficient. Only nitpicks were a couple spots that could have been vacuumed and some corners of caulking that could have been smoother, but otherwise this is one of the better experiences of had with Atlanta contractors.
